Gaming at HB 9999 is about more than just fun — it's about enjoying responsibly. We want every player to stay well, keep their family life healthy, and make sure gaming never becomes a problem.
Adults Only
Under 18 at HB 9999
No one will be able to play.
Our Commitment
At HB 9999, every player's wellbeing is our top priority. We have put the following measures in place to ensure responsible gaming.
At HB 9999, you decide how much you deposit. Set a daily, weekly, or monthly limit — and once it's set, you cannot exceed it. It's a simple way to keep your finances in check.
Decide in advance how long you'll play each session. HB 9999's session timer feature will remind you how long you've been playing, and when your time is up, you'll automatically get a prompt to take a break.
If you feel like you need a break, HB 9999 offers a cooling-off period of 24 hours to 30 days. During this time you will not be able to log in, but your balance will remain completely safe.
Self-exclusion is the most powerful responsible gaming tool available. At HB 9999, you can self-exclude for anywhere from 6 months to 5 years. During this period, all promotional communications are paused and your account is fully locked.
Every user's age is verified at registration on HB 9999. No one under 18 can open an account. ID verification ensures minors are protected.
HB 9999's support team is available 24/7 for any responsible gaming assistance. Chat with us live, share your situation honestly — we won't judge, we'll help.
Gaming is for entertainment — not as a source of income. Chasing losses by placing bigger bets is never the right move.
Responsible gaming means enjoying gaming as entertainment — nothing more. At HB 9999, we believe gaming is truly fun only when players play mindfully, within a plan, and within their means.
Many people in Bangladesh now enjoy online gaming. HB 9999 offers a wide range of options including Fish Game, slots, and Live Casino. But like any form of entertainment, gaming needs boundaries. When it starts causing stress or problems instead of enjoyment, that is a sign something is not right.
Responsible gaming rests on three foundations: only betting what you can afford to lose, keeping to a time limit, and not letting gaming take priority over every other part of your life. HB 9999 is always here to help players with all three.
Remember — losing is part of gaming. Winning every time is not possible, and chasing losses with bigger bets is a dangerous cycle. Responsible play at HB 9999 is always the best play.
Budget is the most important aspect of responsible gaming. Before you play at HB 9999, set a clear budget for yourself — and stick to it.
Setting a deposit limit at HB 9999 is straightforward — go to Account Settings and choose the limit that works for you. Lowering a limit takes effect immediately; raising one takes a little time — that's intentional, so you can't increase it on impulse.
Time flies when you're gaming. A key part of responsible play is staying in control of how long you spend. Use HB 9999's session timer and break reminders to keep gaming a small part of your day.
HB 9999's advice on what a healthy gaming routine should look like:
If you notice it is getting hard to stop playing, or you are losing track of sleep and meals — that is a warning sign. Enable session limits on HB 9999 and speak to our support team if needed.
Gaming addiction doesn't happen overnight — it builds gradually. Use the questions below to honestly assess yourself. This is just for you.
Do you often find it hard to stop gaming, even when you planned to play less?
After a loss, do you feel like one more round would win your money back?
Have your family or friends expressed concern about your gaming?
Have you neglected work, studies, or family responsibilities because of gaming?
Do you feel irritable, restless, or low when you can't game?
Have you taken out loans or used family money without telling them to fund your gaming?
Do you hide from your family how much time or money you spend on gaming?
Have you tried to stop gaming but couldn't?
Result analysis: If you answered "yes" to 3 or more questions, please speak with HB 9999's support team or consider self-exclusion. There is no shame in this — it takes real courage.
Gaming addiction is real, and it can be overcome. HB 9999 has no interest in creating an environment where players are harmed. Use our responsible gaming tools — they're built for you.
Responsible gaming isn't just for you — it's for your family too. HB 9999 offers several important steps to help protect the people closest to you.
If a family member is struggling with a loved one's gaming addiction, HB 9999's support team is available to help family members too. Reach out to us.
If gaming is causing problems in your life, you don't have to face it alone. HB 9999 and a range of external organisations are ready to help.
Our support team is available via 24/7 live chat to help you set up responsible gaming tools and assist with self-exclusion if needed.
[email protected] — Share your concern in confidence. Our team will respond within 48 hours and provide the right support.
You can self-exclude at any time through Account Settings or by contacting the support team. Choose a period ranging from 6 months to 5 years.
Gaming addiction can be linked to mental health issues. Don't hesitate to speak with a professional mental health specialist.
Protection Tools
These tools are available directly in your account. You can enable or disable them at any time.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Reductions take effect immediately. Increasing your limit requires a 7-day waiting period — this is an intentional safeguard.
Set a maximum duration for each gaming session. Once the time is up, HB 9999 will automatically log you out or prompt you to take a break.
At set intervals (30 minutes, 1 hour), a pop-up will appear on screen showing how long you have been playing and how much BDT you have spent. This information helps you make informed decisions.
Take a temporary break of 24 hours to 30 days. Your account will be locked during this period but your balance will remain fully secure. Access is restored automatically once the break ends.
For a long-term solution, choose a self-exclusion period of 6 months to 5 years. During this time, no promotional messages will be sent and your account will be completely inactive. The exclusion cannot be cancelled before the period ends.
Log in to HB 9999 → click the profile icon in the top right corner → go to "Account Settings" → "Responsible Gaming" section → enable the tools of your choice. For any issues, reach out via Live Chat.
Frequently Asked Questions
Here are answers to the questions players most commonly ask about HB 9999's responsible gaming policy.