HB 9999 Terms and Conditions — Know the Rules Before You Play

HB 9999 (hb9999.pro) is an online gaming platform offering a wide range of gaming services to players in Bangladesh. By accessing or using this platform, you are considered to have accepted these Terms and Conditions.

The HB 9999 Terms and Conditions may be updated or amended at any time. We will post a notice on the platform when changes are made. Continued use of HB 9999 following any changes constitutes your acceptance of the updated terms. We recommend checking this page regularly.

These Terms and Conditions govern only the relationship between you and HB 9999. No third-party rights or claims are created by these terms. Should any provision of these Terms and Conditions be deemed unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

To register an account on HB 9999, the following conditions must be met:

• Age restriction: Applicants must be 18 years of age or older. Accounts belonging to minors will be closed immediately and balances may be forfeited.
• One account: Each person may register only one account. If multiple accounts are found belonging to the same individual, all accounts will be closed.
• Accurate information: You must provide your real name, mobile number, and all other details accurately at registration. Providing false information will prevent account verification and may result in delayed or blocked payments.
• Password security: Keeping your password confidential is your responsibility. HB 9999 will not be liable for any unauthorized access to your account.
• Updating contact details: If your mobile number or email address changes, update your profile immediately to avoid issues during the verification process.

HB 9999 may request additional documentation from you at any time for identity verification purposes. Failure to provide the required documents in a timely manner may result in temporary account suspension.

Please keep the following rules in mind when making a deposit on HB 9999:

The following conditions apply to withdrawing winnings from HB 9999:

• Verification required: Your account must be fully verified before you can make a withdrawal. Withdrawals are not permitted from unverified accounts.
• Your account: Withdrawal funds will only be sent to the same mobile banking account used for the original deposit.
• Processing time: Withdrawal requests are typically processed within minutes of being approved. However, if verification is still in progress, it may take longer.
• Minimum withdrawal: A minimum withdrawal amount applies. Withdrawals below this threshold will not be processed.
• Bonus wagering: To withdraw winnings derived from a bonus, you must first fulfil the designated wagering requirements.

In the event of unusual or suspicious activity, HB 9999 reserves the right to place a temporary hold on withdrawals and conduct an investigation. Funds will be released if the investigation finds no issues.

HB 9999 offers a variety of bonuses and promotions. Each bonus has its own specific terms, but the general rules are outlined below:

• Wagering requirements: Most bonuses require a specified wagering amount to be met before withdrawal. Failure to meet this requirement will result in the bonus being forfeited.
• Bonus validity: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Bonus abuse: Attempting to claim bonuses through multiple accounts or any other improper means will result in cancellation of all bonuses and may lead to account closure.
• Game restrictions: Some bonuses apply to specific games only. Please read the bonus details to see which games are eligible.
• One bonus at a time: In most cases, you cannot have more than one active bonus at a time.

Check HB 9999's Promotions page regularly for the latest bonus offers and conditions. It is advisable to read the relevant terms carefully before claiming any bonus.

HB 9999 is committed to maintaining a fair and honest gaming environment for all players. The following actions are strictly prohibited:

• Using bots, automated scripts, or any software to play games.
• Colluding with other players or forming syndicates to gain an unfair advantage.
• Deliberately exploiting system vulnerabilities or bugs.
• Using any external tools to influence game outcomes.
• Using the platform for money laundering or any illegal financial activity.

All games on HB 9999 use certified Random Number Generator (RNG) technology, ensuring that every game outcome is entirely random and not predetermined. HB 9999 does not influence results in favor of or against any player.

HB 9999 may temporarily suspend or permanently close an account for any of the following reasons:

• Violation of terms and conditions.
• Registering with false or incomplete information.
• Bonus abuse or attempted fraud.
• Operating multiple accounts.
• Being under 18 years of age.
• Account inactive for an extended period.

You may request account closure at any time by contacting the support team. A self-exclusion option is also available — an important tool for responsible gaming.

If your account is closed, please contact the HB 9999 support team regarding your balance. Valid balances are generally refunded; however, balances may be forfeited if the account was closed due to a breach of the rules.

HB 9999 takes the protection of your personal information very seriously. Our Privacy Policy explains in detail how your data is collected, stored, and used.

In summary, HB 9999 uses your information for the following purposes:

• To verify your account and confirm your identity.
• To process the payment.
• To provide customer service.
• To ensure platform security.
• To fulfill legal and regulatory obligations.

HB 9999 does not sell your personal information to third parties. However, we may be required to share information to comply with legal obligations or in response to requests from regulatory authorities.

HB 9999 believes gaming should be a source of fun — not financial stress or addiction. We actively promote responsible gaming practices.

• Budget setting: Never bet more than you can afford to lose. Set a budget in advance and stick to it.
• Time limit: Decide in advance how long you will play each day.
• Self-Exclusion: If you feel you are losing control of your gaming, use HB 9999's self-exclusion feature.
• Get Help: If you notice signs of problem gambling, do not hesitate to seek professional help.

For more information on responsible gaming, visit our Responsible Gaming View page.

If you encounter any issue or dispute while using HB 9999, please contact our support team first. Most matters are resolved quickly and amicably.

Dispute resolution process:

• Step 1: Report your issue to the support team via live chat or email.
• Step 2: Our support team will provide an initial response within 48 hours.
• Step 3: Complex matters will be escalated to the senior team.
• Step 4: A final decision will be communicated after all information has been reviewed and verified.

HB 9999's decisions are considered final unless there is clear evidence of a technical error. Game logs, transaction history, and other records will be used as evidence in dispute resolution.